Shipping Policy
ORDER PROCESSING & ESTIMATED SHIPPING TIMES
We ship orders Monday – Friday (excluding Holidays). Orders will be shipped within 1-2
business days (Processing Time). Our FREE US shipping (orders >$100), or $5 US shipping
(orders < $100) option generally takes 2 – 7 business days for domestic customers. If you wish
to receive your package faster, you may upgrade your shipping option to UPS (2 – 3 days) at
checkout. All shipping times are estimates from USPS and are out of our control. Please contact
shipper with your tracking number to follow up on estimated delivery times, we do not have
any more information than you do so it’s best to contact them first.
As soon as your order has shipped, you will receive a confirmation email with a tracking number
so you can trace the status of your package every step of the way! Keep a close watch on your
package via the provided tracking number to secure your package before any Porch Pirates
come along and steal it!
INTERNATIONAL ORDERS (Orders Placed Outside the US)
We do not ship outside the Continental United States.
HOW DO I TRACK MY SHIPMENT?
You will receive a shipping confirmation email with a tracking number once your order ships.
You can also track your order through your order history in your account! Check your ‘Order
History’ in your account for order status and tracking information. If you are still having issues,
please email [email protected] for an update – make your subject line MISSING TRACKING
NUMBER and include your ORDER NUMBER and FULL NAME in the body of the message. We
will reply as soon as possible!
Keep a close watch on your package via the provided tracking number to secure your package
before any Porch Pirates come along and steal it!
MY TRACKING NUMBER SAYS DELIVERED BUT I CAN’T FIND MY PACKAGE
First check with any roommates, neighbors, building managers, leasing office, mail room, and
any other people in the vicinity to see if they may have picked up the package. If the shipping
address that you provided is accurate and you are not able to find the package, you should first
try talking to your local post office to see if they might have it. Sometimes packages accidentally
get marked as “Delivered” up to 36 hours before the actual delivery even though they are
waiting at the post office. If unsuccessful, please contact customer support at shipper for
detailed instructions on how to file a claim and to follow next steps.
~~Bloom Hemp is not responsible for any lost or stolen packages ~~
OOPS! I PROVIDED THE WRONG SHIPPING ADDRESS, WHAT DO I DO?
If your order is pre-shipment, you can email us at [email protected] to update that
address. While we are not able to divert your package to a new address once it has left our
facility, we suggest contacting USPS or your local post office to set-up a forwarding address to
ensure delivery of your order. If you provided us with an incorrect address, we will not be
responsible for a replacement. Please DOUBLE CHECK you entered the correct address the first
time!
