Refund & Returns Policy
Overview
What Qualifies as a Compromised Product
- Arrives damaged, leaking, broken, or otherwise unusable
- Arrives with a broken or visibly tampered safety seal
- Shows evidence of contamination, spoilage, or a manufacturing defect
- Is expired when received
- Has been recalled by Bloom Hemp or the manufacturer
Bloom Hemp will also review claims involving an incorrect product, a missing product, or another verified fulfillment error.
Normal variations in color, flavor, aroma, or consistency may occur in products made with hemp and botanical ingredients. These variations do not necessarily mean that a product is defective or compromised.
Issues That Do Not Qualify
Refunds, replacements, and exchanges will not be provided for:
- Changing your mind after placing or receiving an order
- Ordering the wrong product, flavor, size, or quantity
- Disliking the taste, aroma, texture, or effects of a product
- Not experiencing the results you expected
- Finding the product at a lower price elsewhere
- Failing to read the product description, ingredient list, suggested use, or warnings before purchasing
- Products damaged through misuse, improper handling, improper storage, heat exposure after delivery, or failure to follow label instructions
- Products purchased from an unauthorized third-party seller
- Products purchased as final sale, clearance, promotional, or complimentary items
An adverse response or sensitivity does not, by itself, establish that a product is defective or compromised. Customers should discontinue use if they experience an unwanted reaction and contact an appropriate healthcare professional when needed. Product concerns may also be reported to Bloom Hemp so that our team can evaluate whether a quality or safety investigation is warranted.
Reporting a Compromised Product or Fulfillment Error
To request a review, contact [email protected] within seven calendar days of discovering the issue and no later than 30 calendar days after delivery.
Please include:
- Your name and order number
- The name of the affected product
- A clear description of the problem
- Photographs of the product, packaging, shipping container, and reported damage
- A photograph showing the product’s lot or batch number and expiration date
- Any other information reasonably requested by Bloom Hemp to evaluate the claim
Claims submitted without proof of purchase or sufficient documentation may be delayed or denied.
Please do not mail or discard the product unless instructed to do so by Bloom Hemp. We may need additional photographs or product information to complete our quality review.
Review and Resolution
Submitting a claim does not guarantee a refund or replacement. Bloom Hemp will review the information provided and determine whether the product was compromised or whether a fulfillment error occurred.
Approved claims will ordinarily be resolved by replacing the affected product with the same item. If the same product is unavailable, Bloom Hemp may provide a comparable replacement, store credit, or refund, as appropriate and permitted by applicable law.
Refunds are not issued simply because a customer no longer wants the product or is dissatisfied with the experience or results.
If a refund is approved, it will be credited to the original payment method, generally within five to seven business days after approval. Processing time may vary depending on the customer’s financial institution.
Original shipping charges are nonrefundable unless the entire order was incorrect, damaged, or otherwise eligible for reimbursement under applicable law. Bloom Hemp will cover reasonable replacement shipping for verified compromised products or fulfillment errors.
Exchanges
Order Cancellations
Fraudulent or Abusive Claims
Rights Under Applicable Law
Nothing in this policy limits any rights or remedies that cannot legally be waived under applicable federal, state, or local consumer-protection laws.
Questions about this policy may be directed to [email protected].
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