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Frequently Asked Questions

Frequently Asked Questions

Subscription Program

You can make changes to your subscription in your Customer Portal

You can edit, delay, or cancel your subscription at any time, but if you want this change to take effect before your next shipment leaves, you need to let us know within 48 hours before your next shipment is sent by logging in to your Customer Portal..
Since subscription prices are already discounted, some coupon/promo codes may be invalid. Review the mechanics for each coupon/promo code.
No. Only one coupon/promo code can be used per order.

Frequently Asked Questions

Problems When Placing an Order?

If you are experiencing problems when placing an order, please read the guide below before contacting customer support. It may save you some time.

If you are still experiencing problems when placing the order,
you may contact our customer support [email protected]

Orders are frequently declined by banks for various reasons such as incorrect CVV or billing zip code entries, or occasionally, due to CBD purchases being flagged as potential fraud. If you encounter difficulties, please attempt your order again. If the issue persists, feel free to contact us, and we can assist you in identifying the problem. Typically, resolving such issues only requires a brief phone call to your issuing bank.

Additionally, if your order amount surpasses the funds available in your bank account or credit card, our payment system will reject the transaction. However, if your card permits overdraft, you can proceed with the order.

You might consider clearing your browser cache as well, as occasionally, other account details stored in your browser can cause incorrect entries.

Coupons cannot be applied to items already on sale or bundled, subscriptions, and they cannot be used in conjunction with other discounts. Please review your cart to ensure there are no prohibited items included.

Additionally, if you’re purchasing five items or more, a 20% discount will be automatically applied which may be a conflicting discount.

Please be aware that coupons cannot be stacked or combined with other discounts. Only one coupon is permitted per order.

Frequently Asked Questions

Shipping

Your order should arrive within 3-5 business days of receiving a tracking number. You will receive your tracking number as soon as we ship your order.

All orders received Monday through Friday during business hours will ship within one day. All orders received over the weekend are shipped within 72 hours.

Expedited shipping is available upon request. Please note that additional charges for expedited shipping may vary.

We offer $5 shipping for all orders within the United States. Orders over $100 receive free shipping.

International & expedited shipping charges may vary depending on package size and destination.

We ship directly from our main office in Evergreen, Colorado.

Frequently Asked Questions

All about cannabidiol

If you are using a tincture: Begin with the recommended serving size of one full dropper and adjust as needed. Everyone is different, and the amount of CBD you need depends on a combination of factors.

If you are using CBD isolate: If you are unsure about how much CBD, CBN, or CBG isolate to take, we recommend starting with roughly 25mg and adjusting your dose as needed. We provide a serving spoon with each isolate order. This serving spoon can hold 50 to 80mg of isolate. So, 25mg of isolate equates to roughly half a serving spoon. If you prefer a more exact dose, a digital cooking scale is the best tool to weigh your isolate with.

If you are using Softgels: Begin with one capsule a day and adjust as needed. Each capsule contains 25mg of CBD, so you may want to begin with more depending on your purpose or previous experience.

The most important thing to remember is that consistency is the key. No matter what CBD you use, taking it consistently is the only way to ensure that your body utilizes each dose effectively. If you have never used CBD before or use it irregularly, you may need five to ten days of regular use before you begin to notice the benefits of CBD.

Please note: we recommend taking your CBD on a full stomach. Like other supplements, using CBD on an empty stomach may result in minor side effects.

CBD, which is short for Cannabidiol, is one of the 85+ naturally occurring cannabinoids found in cannabis. CBD has an effect on such a wide range of conditions because of its interaction with the endocannabinoid system (ECS for short). The ECS is a central regulatory system made up of millions of cannabinoid receptors that are found throughout the body.

CBD interacts with the Endocannabinoid System (ECS). The ECS is a central regulatory system made up of millions of cannabinoid receptors that are found throughout the body. There are two types of cannabinoid receptors – CB1 and CB2. The main difference between the two is that CB1 receptors are more prominent in the brain and nervous system while CB2 receptors tend to be found throughout the immune system and gastrointestinal system. CB2 receptors are also found in the brain but in lesser density than the CB1 receptors. When cannabinoids are introduced to your system, they interact with these receptors causing the wide-range of effects that have been noted in testimonials and research. CBD specifically interacts with the CB2 receptors which is why it is so often attributed to immune and inflammation benefits.

CBD’s wide range of effects without a psychoactive component can be explained by understanding the CB2 receptors. When CBD interacts with CB2 receptors, it is working with the body’s internal functions to help regulate them back to homeostasis (an optimally balanced point). The regulation of homeostasis is what has such a beneficial impact on inflammation (which is responsible for a shocking spread of adverse health effects), and immune functions.

The short answer is yes, but it is complicated. CBD is legal in all 50 states but to varying degrees. The passing of the 2018 farm bill made hemp federally legal in every state, but it didn’t specifically make CBD legal. Due to its non-intoxicating nature, CBD is generally allowed in most places. However, marijuana-derived CBD (as opposed to hemp-derived CBD) or CBD products containing more than 0.3% THC are not legal in all states.

We strictly use locally grown, hemp-derived CBD in all of our products. So, you can count on all of our products to be completely legal as long as you reside in the United States. Unfortunately, while hemp is gaining recognition internationally, it isn’t legal everywhere.

Hemp and marijuana are both parts of the cannabis family. Still, there is one critical difference between the two: THC or lack thereof. By definition, hemp can not have more than 0.3% THC. Anything over this amount is considered marijuana. This is why hemp is viewed as the non-intoxicating cousin of marijuana. While THC has medicinal properties just like CBD, it also happens to be the cannabinoid primarily responsible for intoxication. Despite only needing to clear a threshold of 0.3% THC, marijuana often has 15%+ THC. So, although these plants may look similar, there is quite a noticeable difference between the two. At Bloom, all of the CBD in our products is hemp-derived, so you can be confident knowing that none of our products contain more than 0.3% THC.
No, you shouldn’t fail a drug test while using CBD products. But we still offer THC-Free options for those who prefer them. We test every batch of our products to ensure they meet the Farm Bill’s requirements for hemp. That means that all of our full-spectrum products contain 0.3% THC or less. While this amount of THC is typically undetectable on most drug tests, we recommend our THC-Free options for anyone concerned about drug testing or THC in general.
No, you shouldn’t fail a drug test while using CBD products. But we still offer THC-Free options for those who prefer them. We test every batch of our products to ensure they meet the Farm Bill’s requirements for hemp. That means that all of our full-spectrum products contain 0.3% THC or less. While this amount of THC is typically undetectable on most drug tests, we recommend our THC-Free options for anyone concerned about drug testing or THC in general.
No, you shouldn’t fail a drug test while using CBD products. But we still offer THC-Free options for those who prefer them. We test every batch of our products to ensure they meet the Farm Bill’s requirements for hemp. That means that all of our full-spectrum products contain 0.3% THC or less. While this amount of THC is typically undetectable on most drug tests, we recommend our THC-Free options for anyone concerned about drug testing or THC in general.

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